Be-IT are delighted to be partnering with their long-standing client who is a leading provider of financial controls, regulatory reporting and data management software.

Our client is on the lookout for 1^st Line Application Support Engineer to join their growing team.  We are looking for someone with a minimum of 1 years’ experience in a similar role.

Do you want to work for an established Microsoft gold partner with an award-winning product?  This could be the role for you.

Key Responsibilities:

• Providing 1st line application support ensuring all requests for support are logged, categorised, and triaged to ensure SLAs are met 
• Carry out initial investigations and troubleshoot where possible to resolve issues
• Escalate incidents to 2nd/3rd line support engineers as required
• Ensure ticketing system is up to date and accurate at all times
• Participating in proactive maintenance and health checks activity across our customer base
• Support the deployment of release and configuration changes following our Change Management procedures
• Be part of an out of hours on call rota (24x7)

Experience Required:

• At least 1 years’ experience gained in a 1st line application support role
• Solid experience in logging and triaging support tickets 
• Strong problem-solving skills 
• Excellent communication skills both verbal and written
• Adaptable and a fast learner
• Understanding of SLA tracking
• Experience in using and updating service desk software

 

Extra Brownie points for:

• Educated to HNC level or equivalent in IT related subject 
• T-SQL or ANSI-SQL knowledge 
• Knowledge of Azure, IIS and Window Servers 
• Knowledge and understanding of financial services industry 

The role will be on a hybrid model basis with travel to the Glasgow or Edinburgh offices required 2 days a week.

This is an excellent opportunity to join a fast paced and growing company.  To learn more about the role, please contact Zoe Calder on LinkedIn, at [email protected] or on 0141 378 6672.

£50,000 – 55,000 with bonus and benefits

Based in Scotland – remote working with occasional trips to the Aberdeen office

Must have access to a car and driving licence

 

Fantastic opportunity here to join a growing software company who are seeking a strategic and service-driven manager to lead and evolve the customer support team.

It’s a critical leadership role that will take ownership of application support, system upgrades, hosted service delivery and release management

We are seeking a champion of IT Service Management (ITSM) best practices to deliver outstanding customer experiences.

You should have the following skills and experiences –

• Experience in a senior support or service delivery leadership role within a software or IT services environment.
• Proven experience managing application support teams and customer environments in a hosted or cloud-based setting.
• Strong working knowledge of ITSM practices and frameworks (e.g. ITIL), with experience implementing structured support processes.
• Demonstrated ability to plan and manage software releases and communicate technical changes to customers and internal teams.
• Experience working with third-party service providers.
• Strong analytical skills, with the ability to use performance data and customer feedback to drive decisions.

Apply online or call Alasdair Walker from Be-IT for more information.

£45,000 – 55,000 plus benefits

Onsite in Edinburgh Monday to Friday with occasional trips to sites around the central belt

Must have a UK driving license

 

Want to join a stable, growing construction company, with direct access to the leadership team and owners?

Looking for a stand-alone IT role where you can take full ownership, drive improvements, and put your ideas at the forefront?

If so, keep reading because I’m seeking a hands-on IT Manager or experienced Infrastructure Engineer who wants to step up into a role which will allow more big picture / strategy.

Looking for someone not just to manage the IT function but to lead and improve it.

• You’ll provide strategic direction for the IT function, aligning IT goals with business objectives.
• Oversee the day-to-day operations of IT services, including network management, infrastructure, cybersecurity, and support services.
• Maintain and ensure the efficiency of all hardware, software and networking.
• Ensure security of data, firewalls, network access and backup systems.
• Identify problematic areas and implement strategic solutions.
• Ensure all system documentation is accurate and updated.
• Supporting all IT aspects within the company.
• Responsible for IT hardware – including but not limited to computers/printers/mobile phones/photocopiers.
• Ensure IT systems and processes comply with relevant regulations and standards.
• Identify and mitigate IT-related risks to safeguard organisational assets.
• Standardising IT operations to ensure consistency, efficiency, and compliance, ensuring every site and system adheres to the same high standards.

Tech wise you should be very familiar with Microsoft and cloud phone systems. Able to provide 1^st line support to users while managing larger IT projects within the company.

Apply online or call Alasdair Walker from Be-IT to learn more.

As a Systems Administrator are you looking to join an ambitious team offering you the chance to work with increased autonomy?  Would you benefit from working in a more collaborative environment where you will help advise on future technical direction?

You have the opportunity to join a Glasgow born organisation currently operating in 3000 cities with offices across the world as they continue to grow.

Acting within the Systems Administrator role you will be supported by an extremely talented technical team with daily exposure to key technologies inclusive of Active Directory, Windows/Linux servers, MS 365 and Intune

Your personal development will be aided by a collaborative office environment and continued training in the form of both internal programmes and external certifications.

This is a hybrid based role with a Glasgow southside HQ with lots of great company perks and social events

If this sounds like the kind of opportunity you have been waiting for then please contact me for more details.  Call me on 0141 370 9917, email me at [email protected] or message me directly on LinkedIn.... you don't need to have a CV ready, I want to hear from you!

Are you an experienced Cloud Operations Engineer looking to make a significant impact in the dynamic world of financial data management? Be-IT are delighted to be working with their long standing fintech client on this exciting opportunity within their infrastructure and support team.

• Glasgow or Edinburgh - Hybrid (2 days per week)
• Salary – Up to £50,000.
• Unable to provide Sponsorship.

Key Responsibilities:

• Technical Engagement: Actively participate in operational and development tasks to maintain and enhance our cloud infrastructure.
• Collaboration: Forge strong working relationships with internal teams, external partners, and various business units.
• Tool Proficiency: Regularly use tools like Halo ITSM, Terraform, Azure DevOps, and Git to manage day-to-day tasks.
• Operational Support & Development: Balance responsibilities between supporting existing customers and developing automation and tooling to optimise the deployment and maintenance of customer platforms.

Skills and Expertise:

Required:

• Experience: At least 2 years of hands-on experience with Azure.
• Communication: Strong written and verbal communication skills.
• Priority Management: Ability to manage and prioritize multiple tasks in a fast-paced environment.

Technical Expertise:

• Cloud Hosting: Experience with Azure and private cloud solutions.
• Ticket Management: Understanding of ITIL practices and experience with service desk tools.
• System Administration: Proficient in Azure Active Directory/Entra ID, Active Directory, Windows Server 201x, and Linux (CentOS, AlmaLinux).
• Automation Tools: Skilled in using Terraform and Azure DevOps for automation and infrastructure management.
• Version Control: Proficient in Git for version control.

Desirable:

• Database Administration: Experience with MS-SQL, particularly Azure SQL Database.
• Additional Linux Experience: Further experience with Linux (CentOS, AlmaLinux) is an advantage.
• Scripting: Proficiency in scripting languages such as PowerShell or Bash.

 

 

What's in it for you?

• Competitive salary and benefits package.
• Generous holiday allowance and flexible working options.
• Opportunities for career growth and development.
• Be part of a leading player in the financial data management industry.
• Collaborative and supportive work environment.

If you're ready to take your project management career to the next level and contribute to the success of a Scottish leader in financial technology, reach out to Zoe Calder at Be-IT for more information - 0141 378 6672 or [email protected].

At Be-IT, we celebrate diversity and strive for inclusion. We welcome applications from all backgrounds, ensuring equal opportunity regardless of race, gender identity, ethnicity, nationality, disability, sexual orientation, or socioeconomic status.