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12-Month Fixed-Term Contract

📍 Central London (Hybrid: 3 Days in Office / 2 Days Remote)

Lead IT Service Delivery for a Prestigious Financial Services Organisation

We're supporting a highly respected and growing financial services business in the search for an experienced Service Delivery & Support Manager to join on a 12-month fixed-term contract.

This is an excellent opportunity to take ownership of a critical IT service function within a collaborative, fast-paced environment where technology plays a key role in supporting business operations. You'll lead established support and service delivery teams, drive continual improvement initiatives, and act as a key stakeholder across the wider business.

This role offers real visibility, autonomy, and the chance to make a lasting impact within a well-regarded organisation with a strong reputation in its sector.

What You'll Be Doing

• Leading and developing Service Centre and Service Delivery teams
• Overseeing incident, problem, request and change management activities
• Taking ownership of Major Incident Management and service escalations
• Building strong relationships with business stakeholders and technology teams
• Driving service improvements and operational excellence initiatives
• Chairing Change Advisory Board (CAB) meetings and ensuring effective governance
• Monitoring service performance against KPIs and SLAs
• Ensuring a high-quality end-user experience across the organisation

What We're Looking For

We're interested in speaking with candidates who can bring:

• Previous experience in a Service Delivery Manager, Service Desk Manager or similar IT leadership role
• Strong ITIL and IT Service Management experience
• Proven people management and team leadership capability
• Experience managing major incidents and service escalations
• Excellent stakeholder engagement and communication skills
• A proactive and solutions-focused approach
• The ability to operate effectively in a fast-moving environment

Why Apply?

✅ Join a highly respected organisation with an excellent reputation

✅ Broad ownership across service delivery and support operations

✅ Opportunity to lead teams and influence service strategy

✅ Collaborative and professional culture

✅ Exposure to a complex and business-critical technology environment

✅ Hybrid working model with modern Central London offices

✅ Immediate opportunity to add value and make a visible impact

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12-Month Fixed-Term Contract

📍 Central London (Hybrid: 3 Days in Office / 2 Days Remote)

Help Shape and Improve IT Services Within a Leading Organisation

We're recruiting for a Service Delivery Analyst to join a successful and well-established financial services organisation on a 12-month fixed-term contract.

This is an exciting opportunity for an IT Service Management professional who enjoys working across service governance, continual improvement, change management and stakeholder engagement. You'll play an important role in helping to enhance the quality, efficiency and effectiveness of IT services delivered across the business.

Working as part of a collaborative service delivery function, you'll gain exposure to a broad range of ITSM activities while helping to drive meaningful improvements across the organisation.

What You'll Be Doing

• Supporting the delivery and continuous improvement of IT services
• Facilitating and contributing to Change Advisory Board (CAB) activities
• Assisting with incident, problem, change and service request processes
• Acting as Major Incident Manager when required
• Supporting service reviews with business stakeholders
• Producing service reporting and performance metrics
• Driving continual service improvement initiatives
• Supporting audit, governance and compliance activities
• Collaborating with internal teams and external partners to improve service delivery

What We're Looking For

We're keen to hear from candidates who have:

• Experience working within an IT Service Management or Service Delivery environment
• A strong understanding of ITIL principles and best practice
• Exposure to Change Management and CAB processes
• Experience supporting service improvement initiatives
• Excellent organisational and communication skills
• Confidence working with both technical and non-technical stakeholders
• A proactive mindset and passion for improving services

Why Apply?

✅ Join a recognised and highly regarded organisation

✅ Gain broad exposure across Service Delivery and ITSM functions

✅ Play a key role in driving service improvement initiatives

✅ Work alongside experienced technology and business professionals

✅ Develop your stakeholder management and governance experience

✅ Hybrid working with modern Central London offices

✅ Excellent opportunity to enhance your profile within financial services