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We're working with a highly respected wealth management organisation seeking an Applications Support Analyst to join their technology team on an initial 12-month fixed term contract.
This role offers the opportunity to support business-critical applications used across the organisation's wealth management and investment operations. You'll act as a key point of contact for application incidents, service requests, system enhancements and software releases while working closely with both business stakeholders and third-party vendors.
Who We're Looking For
Our ideal candidate will have experience supporting the Figaro platform within a wealth or investment management environment.
However, we are also keen to speak with:
- Candidates based within commuting distance of Central London with application support experience gained in wealth management, private banking, investment management or financial services environments.
- UK-based remote candidates with strong Figaro support experience.
- Application Support Analysts who have supported front, middle or back-office platforms within wealth management or investment firms.
Key Responsibilities
- Provide day-to-day support for business-critical applications.
- Investigate, troubleshoot and resolve incidents, problems and service requests.
- Monitor application availability, performance and overall system health.
- Coordinate with third-party vendors and internal teams to resolve issues.
- Support software releases, upgrades and change implementations.
- Perform application testing and validation activities.
- Maintain support documentation and operational procedures.
- Contribute to continuous improvement initiatives and service enhancements.
- Ensure support activities align with ITIL best practices.
Essential Experience
Priority Skills
- Experience supporting Figaro in a production environment.
Alternatively, we'll consider candidates with:
- Application support experience within wealth management, investment management, private banking or financial services.
- Experience supporting business-critical applications and users.
- Strong incident management and troubleshooting capabilities.
- Experience working within an ITIL-aligned environment.
- Excellent stakeholder communication skills.
Desirable Skills
Experience with any of the following would be advantageous:
- Salesforce
- SQL Server Management Studio
- ServiceNow, Jira or Ivanti
- Document Management Systems
- Data Warehousing solutions
- Software release management and application testing
What's on Offer?
- Initial 12-month fixed term contract.
- Opportunity to join a well-established wealth management business.
- Flexible working arrangements.
- Exposure to key business and investment systems.
- Collaborative and supportive technology environment.
Apply
If you have Figaro experience, or you're an experienced Application Support professional from a wealth management or investment management background, we'd love to hear from you.
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12-Month Fixed-Term Contract
📍 Central London (Hybrid: 3 Days in Office / 2 Days Remote)
Lead IT Service Delivery for a Prestigious Financial Services Organisation
We're supporting a highly respected and growing financial services business in the search for an experienced Service Delivery & Support Manager to join on a 12-month fixed-term contract.
This is an excellent opportunity to take ownership of a critical IT service function within a collaborative, fast-paced environment where technology plays a key role in supporting business operations. You'll lead established support and service delivery teams, drive continual improvement initiatives, and act as a key stakeholder across the wider business.
This role offers real visibility, autonomy, and the chance to make a lasting impact within a well-regarded organisation with a strong reputation in its sector.
What You'll Be Doing
- Leading and developing Service Centre and Service Delivery teams
- Overseeing incident, problem, request and change management activities
- Taking ownership of Major Incident Management and service escalations
- Building strong relationships with business stakeholders and technology teams
- Driving service improvements and operational excellence initiatives
- Chairing Change Advisory Board (CAB) meetings and ensuring effective governance
- Monitoring service performance against KPIs and SLAs
- Ensuring a high-quality end-user experience across the organisation
What We're Looking For
We're interested in speaking with candidates who can bring:
- Previous experience in a Service Delivery Manager, Service Desk Manager or similar IT leadership role
- Strong ITIL and IT Service Management experience
- Proven people management and team leadership capability
- Experience managing major incidents and service escalations
- Excellent stakeholder engagement and communication skills
- A proactive and solutions-focused approach
- The ability to operate effectively in a fast-moving environment
Why Apply?
✅ Join a highly respected organisation with an excellent reputation
✅ Broad ownership across service delivery and support operations
✅ Opportunity to lead teams and influence service strategy
✅ Collaborative and professional culture
✅ Exposure to a complex and business-critical technology environment
✅ Hybrid working model with modern Central London offices
✅ Immediate opportunity to add value and make a visible impact
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12-Month Fixed-Term Contract
📍 Central London (Hybrid: 3 Days in Office / 2 Days Remote)
Help Shape and Improve IT Services Within a Leading Organisation
We're recruiting for a Service Delivery Analyst to join a successful and well-established financial services organisation on a 12-month fixed-term contract.
This is an exciting opportunity for an IT Service Management professional who enjoys working across service governance, continual improvement, change management and stakeholder engagement. You'll play an important role in helping to enhance the quality, efficiency and effectiveness of IT services delivered across the business.
Working as part of a collaborative service delivery function, you'll gain exposure to a broad range of ITSM activities while helping to drive meaningful improvements across the organisation.
What You'll Be Doing
- Supporting the delivery and continuous improvement of IT services
- Facilitating and contributing to Change Advisory Board (CAB) activities
- Assisting with incident, problem, change and service request processes
- Acting as Major Incident Manager when required
- Supporting service reviews with business stakeholders
- Producing service reporting and performance metrics
- Driving continual service improvement initiatives
- Supporting audit, governance and compliance activities
- Collaborating with internal teams and external partners to improve service delivery
What We're Looking For
We're keen to hear from candidates who have:
- Experience working within an IT Service Management or Service Delivery environment
- A strong understanding of ITIL principles and best practice
- Exposure to Change Management and CAB processes
- Experience supporting service improvement initiatives
- Excellent organisational and communication skills
- Confidence working with both technical and non-technical stakeholders
- A proactive mindset and passion for improving services
Why Apply?
✅ Join a recognised and highly regarded organisation
✅ Gain broad exposure across Service Delivery and ITSM functions
✅ Play a key role in driving service improvement initiatives
✅ Work alongside experienced technology and business professionals
✅ Develop your stakeholder management and governance experience
✅ Hybrid working with modern Central London offices
✅ Excellent opportunity to enhance your profile within financial services
Project Engineer
Our client, a growing Managed Service Provider, is looking for a Project Engineer to own customer projects end to end - from scoped handover through to completion or transition into support.
This is an individual-ownership role, not a staged lead/senior/junior structure. You'll receive your own project queue and see each one through from start to finish - onboarding customers off their existing provider, delivering new services, or completing in-flight projects - with support from colleagues when you need it, not a hierarchy doing it for you.
What you'll be doing
- Take full ownership of customer projects once sales, licensing, and scoping are complete - through to delivery or handover to support
- Onboard customers moving from an incumbent provider, and deliver new services from scratch
- Lead Microsoft 365 migrations - SharePoint, mail, and server migrations in particular - plus M365 administration and tenant configuration
- Deliver infrastructure, cloud, and networking work - installs, upgrades, migrations, configuration
- Configure and troubleshoot networking (firewalls, VPNs, VLANs, routing, switching, Wi-Fi)
- Support telecoms/VoIP work (Gamma Horizon, Giacom, SIP, call routing)
- Run IT audits and give clients clear, practical recommendations
- Lead customer-facing sessions - audits, onboarding, discovery workshops, go-lives
- Produce solid documentation: implementation plans, configuration records, completion reports
What we're looking for
- Proven experience personally owning projects start to finish - not just supporting or assisting on portions of someone else's
- Real, hands-on experience with SharePoint, mail platform, and server migrations - not just exposure to them
- Microsoft 365 administration experience: tenant configuration, Defender, and the M365 portal more broadly -MS-102-level knowledge is a strong signal of this, though the cert itself isn't mandatory if the practical experience is there
- MSP background preferred (ideally exposure to multiple customer environments), but strong internal-IT candidates will be considered if they've independently delivered comparable migrations or implementations
- Comfortable being the technical face of a project in front of customers
Nice to have (not essential)
- MS-102, AZ-104, SC-300, MD-102, AZ-900
- Cisco CCNA / CCNP, CompTIA Network+, CompTIA Security+
If this sounds like the right role for you, then please get in touch with Christina Hall at [email protected]