A leading IT services provider is seeking an experienced 3rd Line Engineer to join its technical operations team. This role is pivotal in resolving complex technical issues, mentoring junior engineers, and contributing to the continuous improvement of service delivery.
Key Responsibilities
- Act as the final escalation point for advanced support tickets and critical incidents.
- Troubleshoot and resolve issues across infrastructure, cloud platforms, and networking environments.
- Collaborate with 1st and 2nd line teams to enhance overall service capability.
- Manage high-priority tickets in line with SLAs and business impact.
- Support infrastructure upgrades, migrations, and client onboarding projects.
- Maintain detailed documentation and contribute to knowledge sharing across the team.
What You’ll Bring
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Proven experience in 3rd line support within an IT or MSP environment.
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Strong technical knowledge in:
- Windows Server (2016–2022), Active Directory, Group Policy
- Microsoft 365, Azure, Intune, Exchange Online
- Networking: TCP/IP, DNS, DHCP, VPNs, VLANs, SD-WAN
- Virtualisation: VMware, Hyper-V
- Scripting: PowerShell, Bash, Python (preferred)
- Backup & DR: Veeam, Datto, Azure Backup
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Excellent troubleshooting skills and a calm approach under pressure.
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Strong communication skills with both technical and non-technical stakeholders.
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A collaborative mindset and willingness to mentor junior engineers.
Preferred Certifications
- Microsoft Certified: AZ-104, MS-900
- Cisco Certified: CCNA, CCNP
- CompTIA: Network+, Security+, Cloud+
- ITIL Foundation
What you will get in return
- Be part of a forward-thinking team solving real-world technical challenges.
- Work on impactful projects that improve service delivery and customer experience.
- Enjoy a supportive environment with opportunities for growth and development.
- Salary of up to £55,000 + benefits
- Hybrid work environment
If this sounds like the right role for you, then please get in touch with Christina Hall on 0141 370 9911 or email me at [email protected] for more information
Be-IT are delighted to be partnering with their long-standing client who is a leading provider of financial controls, regulatory reporting and data management software.
Our client is on the lookout for 1st Line Application Support Engineer to join their growing team. We are looking for someone with a minimum of 1 years’ experience in a similar role.
Do you want to work for an established Microsoft gold partner with an award-winning product? This could be the role for you.
Key Responsibilities:
- Providing 1st line application support ensuring all requests for support are logged, categorised, and triaged to ensure SLAs are met
- Carry out initial investigations and troubleshoot where possible to resolve issues
- Escalate incidents to 2nd/3rd line support engineers as required
- Ensure ticketing system is up to date and accurate at all times
- Participating in proactive maintenance and health checks activity across our customer base
- Support the deployment of release and configuration changes following our Change Management procedures
- Be part of an out of hours on call rota (24x7)
Experience Required:
- At least 1 years’ experience gained in a 1st line application support role
- Solid experience in logging and triaging support tickets
- Strong problem-solving skills
- Excellent communication skills both verbal and written
- Adaptable and a fast learner
- Understanding of SLA tracking
- Experience in using and updating service desk software
Extra Brownie points for:
- Educated to HNC level or equivalent in IT related subject
- T-SQL or ANSI-SQL knowledge
- Knowledge of Azure, IIS and Window Servers
- Knowledge and understanding of financial services industry
The role will be on a hybrid model basis with travel to the Glasgow or Edinburgh offices required 2 days a week.
This is an excellent opportunity to join a fast paced and growing company. To learn more about the role, please contact Zoe Calder on LinkedIn, at [email protected] or on 0141 378 6672.
Be-IT are delighted to be partnering with their long-standing client who is a leading provider of financial controls, regulatory reporting and data management software.
Our client is on the lookout for 1st Line Application Support Engineer to join their growing team. We are looking for someone with a minimum of 1 years’ experience in a similar role.
Do you want to work for an established Microsoft gold partner with an award-winning product? This could be the role for you.
Key Responsibilities:
- Providing 1st line application support ensuring all requests for support are logged, categorised, and triaged to ensure SLAs are met
- Carry out initial investigations and troubleshoot where possible to resolve issues
- Escalate incidents to 2nd/3rd line support engineers as required
- Ensure ticketing system is up to date and accurate at all times
- Participating in proactive maintenance and health checks activity across our customer base
- Support the deployment of release and configuration changes following our Change Management procedures
- Be part of an out of hours on call rota (24x7)
Experience Required:
- At least 1 years’ experience gained in a 1st line application support role
- Solid experience in logging and triaging support tickets
- Strong problem-solving skills
- Excellent communication skills both verbal and written
- Adaptable and a fast learner
- Understanding of SLA tracking
- Experience in using and updating service desk software
Extra Brownie points for:
- Educated to HNC level or equivalent in IT related subject
- T-SQL or ANSI-SQL knowledge
- Knowledge of Azure, IIS and Window Servers
- Knowledge and understanding of financial services industry
The role will be on a hybrid model basis with travel to the Glasgow or Edinburgh offices required 2 days a week.
This is an excellent opportunity to join a fast paced and growing company. To learn more about the role, please contact Zoe Calder on LinkedIn, at [email protected] or on 0141 378 6672.
Are you an experienced Software Team Lead looking to make a significant impact in the dynamic world of financial data management? Be-IT are delighted to be working with their long standing fintech client on this exciting opportunity within their product engineering team.
- Glasgow or Edinburgh - Hybrid (2 days per week)
- Salary – Up to £65,000.
- Unable to provide Sponsorship.
We're looking for a Software Team Lead to join our client’s dynamic product engineering team and lead the development of innovative, high-impact solutions.
The day to day:
- Provide technical leadership and mentorship to a cross-functional feature delivery team.
- Oversee the design, development, and delivery of secure, performant, and scalable software.
- Collaborate with product managers and stakeholders to align technical execution with business goals.
- Drive engineering best practices, including code reviews, CI/CD, and test-driven development.
- Represent the team in planning sessions, stakeholder meetings, and company-wide updates.
Skills & Expertise
- 3+ years of experience in a Senior Software Engineering or technical leadership role.
- Strong expertise in C#, JavaScript, T-SQL, and the .NET/Windows stack.
- Experience with tools such as Visual Studio, Git, SQL Server Management Studio, and CI/CD pipelines.
- Proven ability to manage competing priorities, deliver complex projects, and mentor team members.
- Excellent communication skills and a collaborative mindset.
What's in it for you?
- Competitive salary and benefits package.
- Generous holiday allowance and flexible working options.
- Opportunities for career growth and development.
- Be part of a leading player in the financial data management industry.
- Collaborative and supportive work environment.
If you're ready to take your Software Engineering career to the next level and contribute to the success of a Scottish leader in financial technology, reach out to Zoe Calder at Be-IT for more information - 0141 378 6672 or [email protected].
Are you an experienced Software Team Lead looking to make a significant impact in the dynamic world of financial data management? Be-IT are delighted to be working with their long standing fintech client on this exciting opportunity within their product engineering team.
- Glasgow or Edinburgh - Hybrid (2 days per week)
- Salary – Up to £65,000.
- Unable to provide Sponsorship.
We're looking for a Software Team Lead to join our client’s dynamic product engineering team and lead the development of innovative, high-impact solutions.
The day to day:
- Provide technical leadership and mentorship to a cross-functional feature delivery team.
- Oversee the design, development, and delivery of secure, performant, and scalable software.
- Collaborate with product managers and stakeholders to align technical execution with business goals.
- Drive engineering best practices, including code reviews, CI/CD, and test-driven development.
- Represent the team in planning sessions, stakeholder meetings, and company-wide updates.
Skills & Expertise
- 3+ years of experience in a Senior Software Engineering or technical leadership role.
- Strong expertise in C#, JavaScript, T-SQL, and the .NET/Windows stack.
- Experience with tools such as Visual Studio, Git, SQL Server Management Studio, and CI/CD pipelines.
- Proven ability to manage competing priorities, deliver complex projects, and mentor team members.
- Excellent communication skills and a collaborative mindset.
What's in it for you?
- Competitive salary and benefits package.
- Generous holiday allowance and flexible working options.
- Opportunities for career growth and development.
- Be part of a leading player in the financial data management industry.
- Collaborative and supportive work environment.
If you're ready to take your Software Engineering career to the next level and contribute to the success of a Scottish leader in financial technology, reach out to Zoe Calder at Be-IT for more information - 0141 378 6672 or [email protected].
We're Hiring: Business Systems Analyst (IFS ERP)
📍 Location: Hybrid – 2 days/week in Dennistoun office
🕒 Hours: Monday–Friday, 8:30am–5:00pm
💼 Sector: ERP Systems | Business Analysis | Digital Transformation
I'm currently working with a well-established client in the machinery and engineering sector who is looking to bring on board a Business Systems Analyst to support the ongoing development and optimisation of their IFS ERP system.
This is a fantastic opportunity to join a forward-thinking organisation at a pivotal time, with a major upgrade to IFS Cloud on the horizon. The successful candidate will work closely with internal stakeholders to gather requirements, enhance system functionality, and deliver training and documentation to ensure smooth adoption across departments.
There’s also scope to get involved in broader digital initiatives, including Power BI and Power Apps projects.
🔍 Key Responsibilities
- Provide 1st line support for IFS functional issues
- Deliver user training and maintain clear documentation
- Lead enhancements and change requests for IFS functionality
- Ensure system reliability, security, and innovation through best practices
✅ What We’re Looking For
- 2–3 years’ experience with ERP systems (IFS preferred)
- Strong skills in Microsoft 365 (Word, Excel, Teams, SharePoint)
- Experience delivering training and producing user documentation
- Excellent communication skills and a collaborative mindset
- Ability to work on-site in Glasgow 2 days per week
If you're a systems-savvy analyst with a passion for improving business processes and enabling digital transformation, I’d love to hear from you, get in touch with Christina Hall on 0141 370 9911, or email me at [email protected]
