IT Support Engineer

Are you a Service Desk Engineer looking to take on a new challenge?

Would you like to work with a growing MSP delivering 1^st class customer service and technical support to a broad base of customers across the UK?

You will work in a hybrid fashion, on average 3 days per week at home, with 2 days spent onsite with clients. Clients are based in and around the Midlands (Birmingham, Coventy, Solihull)

You will have an opportunity to work a wide range of technology with customers from variety of industries solving 1^st and 2^nd line incidents, requests, and problems remotely.

You should be confident and skilled across the following areas:

Microsoft 365 Suite:

• Exchange, SharePoint, Teams, Intune, Azure AD

Networking Fundamentals:

• VPN configuration and troubleshooting
• DNS, DHCP
• Basic firewall management

Security & Endpoint Protection:

• Antivirus troubleshooting and deployment

RMM Platforms:

• Experience with Datto, ConnectWise Automate, N-Able, or similar tools

General Troubleshooting:

• Across Windows OS, desktop/laptop hardware, printers, and common cloud applications

Due to their diverse client portfolio, you’ll gain hands-on experience with a range of bespoke and industry-specific technologies. Every day brings something new! This is a great role for someone who enjoys variety and continuous learning.

As this role requires travel, you will need a clean, full driving license as well as access to your own vehicle (you will be reimbursed for your travel expenses). You will be provided with a company car.

Salary wise, this is paying between £30,000 - £32,500 plus bonus and benefits.

There is an on-call element for this role (2 weeks per month) which does carry additional pay.

Please get in touch for more information.