Be-IT are delighted to be partnering with their long-standing client who is a leading provider of financial controls, regulatory reporting and data management software.
Our client is on the lookout for 1st Line Application Support Engineer to join their growing team. We are looking for someone with a minimum of 1 years’ experience in a similar role.
Do you want to work for an established Microsoft gold partner with an award-winning product? This could be the role for you.
Key Responsibilities:
- Providing 1st line application support ensuring all requests for support are logged, categorised, and triaged to ensure SLAs are met
- Carry out initial investigations and troubleshoot where possible to resolve issues
- Escalate incidents to 2nd/3rd line support engineers as required
- Ensure ticketing system is up to date and accurate at all times
- Participating in proactive maintenance and health checks activity across our customer base
- Support the deployment of release and configuration changes following our Change Management procedures
- Be part of an out of hours on call rota (24x7)
Experience Required:
- At least 1 years’ experience gained in a 1st line application support role
- Solid experience in logging and triaging support tickets
- Strong problem-solving skills
- Excellent communication skills both verbal and written
- Adaptable and a fast learner
- Understanding of SLA tracking
- Experience in using and updating service desk software
Extra Brownie points for:
- Educated to HNC level or equivalent in IT related subject
- T-SQL or ANSI-SQL knowledge
- Knowledge of Azure, IIS and Window Servers
- Knowledge and understanding of financial services industry
The role will be on a hybrid model basis with travel to the Glasgow or Edinburgh offices required 2 days a week.
This is an excellent opportunity to join a fast paced and growing company. To learn more about the role, please contact Zoe Calder on LinkedIn, at [email protected] or on 0141 378 6672.
