IT Support Technician

Office based in Edinburgh

Salary - £25k (37 hours per week)

Starting – ASAP / one stage interview process

Starting out your IT career and looking for a role where you can learn fast, gain hands-on experience and work with a supportive team?

Looking for a friendly and motivated IT Support Technician to join a growing business and become the first point of contact for technical support across the company.

With around 200 employees and a close-knit IT team of 5, this is a fantastic opportunity for a recent graduate with internship, placement year or some early industry experience who wants to build a long-term career in IT support.

Responsibilities

• Providing 1st line IT support to internal users
• Troubleshooting laptops, Microsoft environments, hardware and basic network issues
• Managing support tickets via Freshdesk
• Supporting onboarding, laptop setup, hardware refreshes and asset management
• Assisting with Intune, mobile devices and meeting room technology
• Prioritising and escalating tickets where required

What We’re Looking For

• Strong communication and customer service skills
• Some previous IT support experience
• Patient, approachable and keen to learn
• Understanding of how an IT helpdesk works
• Exposure to ticketing systems, Microsoft technologies, Intune/MDM, troubleshooting and networking

Sounds like you and want to find out more? Apply online or message Alasdair Walker from Be-IT for more information.