A leading IT services provider is seeking an experienced 3rd Line Engineer to join its technical operations team. This role is pivotal in resolving complex technical issues, mentoring junior engineers, and contributing to the continuous improvement of service delivery.
Key Responsibilities
- Act as the final escalation point for advanced support tickets and critical incidents.
- Troubleshoot and resolve issues across infrastructure, cloud platforms, and networking environments.
- Collaborate with 1st and 2nd line teams to enhance overall service capability.
- Manage high-priority tickets in line with SLAs and business impact.
- Support infrastructure upgrades, migrations, and client onboarding projects.
- Maintain detailed documentation and contribute to knowledge sharing across the team.
What You’ll Bring
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Proven experience in 3rd line support within an IT or MSP environment.
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Strong technical knowledge in:
- Windows Server (2016–2022), Active Directory, Group Policy
- Microsoft 365, Azure, Intune, Exchange Online
- Networking: TCP/IP, DNS, DHCP, VPNs, VLANs, SD-WAN
- Virtualisation: VMware, Hyper-V
- Scripting: PowerShell, Bash, Python (preferred)
- Backup & DR: Veeam, Datto, Azure Backup
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Excellent troubleshooting skills and a calm approach under pressure.
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Strong communication skills with both technical and non-technical stakeholders.
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A collaborative mindset and willingness to mentor junior engineers.
Preferred Certifications
- Microsoft Certified: AZ-104, MS-900
- Cisco Certified: CCNA, CCNP
- CompTIA: Network+, Security+, Cloud+
- ITIL Foundation
What you will get in return
- Be part of a forward-thinking team solving real-world technical challenges.
- Work on impactful projects that improve service delivery and customer experience.
- Enjoy a supportive environment with opportunities for growth and development.
- Salary of up to £55,000 + benefits
- Hybrid work environment
If this sounds like the right role for you, then please get in touch with Christina Hall on 0141 370 9911 or email me at [email protected] for more information
