IT Technician

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We're looking for a customer-focused 1st Line IT Support Engineer to join a leading Managed Service Provider, providing onsite support to a well-established end client in the City of London.

This is an excellent opportunity for an IT support professional who enjoys working directly with users, resolving technical issues and delivering a high standard of service in a fast-paced environment.

The Role

You'll be the first point of contact for IT support queries, assisting users both remotely and face-to-face while ensuring issues are resolved quickly and effectively.

Key responsibilities include:

Providing first-line technical support via Teams, email and in person.
Troubleshooting hardware, software and network-related issues.
Managing incidents and requests through the ticketing system.
Escalating more complex issues to specialist support teams.
Installing, configuring and updating software.
Setting up and administering user accounts and access permissions.
Supporting users with new applications and technology adoption.
Delivering a professional and customer-focused support experience.

What We're Looking For

Previous experience in a Service Desk, Helpdesk, Desktop Support or 1st Line Support role.
Strong troubleshooting and problem-solving skills.
Experience working with ticket management systems.
Excellent communication and customer service skills.
Ability to work effectively in an onsite, end-user-facing environment.
Experience supporting Microsoft-based environments would be advantageous.

Contract Details

📍 3 minutes from Bank Station and around 6 minutes from Liverpool Street Station
Duration: Initial 6 months
Rate: Up to £180 per day
IR35 Status: Inside IR35
Working Hours: Monday-Friday, 9:00am-5:30pm
Onsite Requirement: 5 days per week