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12-Month Fixed-Term Contract

📍 Central London (Hybrid: 3 Days in Office / 2 Days Remote)

Lead IT Service Delivery for a Prestigious Financial Services Organisation

We're supporting a highly respected and growing financial services business in the search for an experienced Service Delivery & Support Manager to join on a 12-month fixed-term contract.

This is an excellent opportunity to take ownership of a critical IT service function within a collaborative, fast-paced environment where technology plays a key role in supporting business operations. You'll lead established support and service delivery teams, drive continual improvement initiatives, and act as a key stakeholder across the wider business.

This role offers real visibility, autonomy, and the chance to make a lasting impact within a well-regarded organisation with a strong reputation in its sector.

What You'll Be Doing

• Leading and developing Service Centre and Service Delivery teams
• Overseeing incident, problem, request and change management activities
• Taking ownership of Major Incident Management and service escalations
• Building strong relationships with business stakeholders and technology teams
• Driving service improvements and operational excellence initiatives
• Chairing Change Advisory Board (CAB) meetings and ensuring effective governance
• Monitoring service performance against KPIs and SLAs
• Ensuring a high-quality end-user experience across the organisation

What We're Looking For

We're interested in speaking with candidates who can bring:

• Previous experience in a Service Delivery Manager, Service Desk Manager or similar IT leadership role
• Strong ITIL and IT Service Management experience
• Proven people management and team leadership capability
• Experience managing major incidents and service escalations
• Excellent stakeholder engagement and communication skills
• A proactive and solutions-focused approach
• The ability to operate effectively in a fast-moving environment

Why Apply?

✅ Join a highly respected organisation with an excellent reputation

✅ Broad ownership across service delivery and support operations

✅ Opportunity to lead teams and influence service strategy

✅ Collaborative and professional culture

✅ Exposure to a complex and business-critical technology environment

✅ Hybrid working model with modern Central London offices

✅ Immediate opportunity to add value and make a visible impact